Please contact us through the homepage, you will receive a faster response! (+ The way to extract log files)

    

    

Hello, this is Easy & Light.

If you have any problems while using our app, please contact us through the homepage with the log files.

Then, you can get a quicker response.

Simple question and answer through comments in facebook, instagram are possible.

But, log files are required for any problems that require analysis and can be answered after developer analysis!

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The way to extract log files for Twomon SE, EasyCanvas (Pro) is explained as follows.

We would appreciate it if you contact us through the inquiry of the Easy&Light homepage along with the PC program log file and app log file :)

The way to extract log files for Twomon SE

[PC Program log]

    1. Select Tray > 'Program information' on the PC. 

    

    2. Afterwards, when you click the Extract Log File button in the new window, a compressed file is generated on your desktop.

    

[App log]

Android

    1. Re-run the application on your device.

    2. Tap on the app version at the bottom right of the main page about 10 times, then make sure a created log zip file named 'TwomonSE.log.archived.yyyymmddhhmmss.zip' in Download folder on your device.

iOS

　　1. Connect the device to extract the logs to a PC.

　　2. Run iTunes and click it when the connected device appears on the upper tap.

　　3. Click ‘File Sharing’ in the list to the left.

　　4. Scroll down the updated screen and click the app (Twomon SE) to extract the log from the ‘App’ in the ‘File Sharing’ column.

　　5. Drag the log file at the bottom of ‘Twomon SE Documents' to each folder or desktop, etc., or select the file and save it by clicking the ‘Save As’ button at the bottom right.

Please inquire the PC program log file and app log file extracted above through the support page of homepage!

The way to extract log files for EasyCanvas (Pro)

[PC Program log]

    1. Select Tray > Click 'About'.

    

    2. Afterwards, when you click the "Create Logs" button in the new window, a compressed file is generated on your desktop.

    

[Mac log]

     1. Select Tray > Click 'About'.

    

    2. Click "Create Logs"

    

    3. The log file will be generated on the background.

    

    

[App log]

     1. Connect the device to extract the logs to a PC.

　　2. Run iTunes and click it when the connected device appears on the upper tap.

　　3. Click ‘File Sharing’ in the list to the left.

　　4. Scroll down the updated screen and click the app (EasyCanvas) to extract the log from the ‘App’ in the ‘File Sharing’ column.

　　5. Drag the log file at the bottom of ‘Twomon SE Documents' to each folder or desktop, etc., or select the file and save it by clicking the ‘Save As’ button at the bottom right.

Please inquire the PC program log file and app log file extracted above through the support page of homepage!

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If you are using Mac OS without iTunes,

Just extract the app log file as shown below!

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1. Connect your iPad to your Mac using a USB cable, then launch Finder.

In the Finder, you can see that the iPad is connected as shown on the left.

2. If you go to the "Files" of the connected device, you can see the app log file under EasyCanvas app.

3. Please drag it to the desktop.

        

Please send us an inquiry with log files by extracting with above way.

We will give you an answer as soon as possible!

Thank you^^

http://www.easynlight.com